SIGNUM
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FAQ

How do I know what is in my shopping cart?

S: When browsing through SIGNUM, simply look to the right-side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart.

I'm a customer living in Italy, but I'm not able to purchase anything through SIGNUM. Why?

S: Online purchases cannot be made from Italy at this time. Please contact one of our dedicated Customer Service Representatives who can handle your order. We apologize for any inconvenience and appreciate your purchase.

How do I select items to purchase?

S: As you browse through the SIGNUM Online Store, click on the "add to shopping cart" button beneath the items that you wish to purchase.

How do I remove an item from my shopping cart?

S: Click the "remove" check box and click "modify cart" to remove that item from your cart. You may also change the quantity of items to "0" (zero) to remove the item from your shopping cart.

How do I modify the quantity of a product in my shopping cart?

S: Click on "view shopping cart" to see an itemized list of the products in your shopping cart. Change the quantity of the item and click "modify cart" to update the contents of your shopping cart.

How do I empty out my shopping cart?

S: To remove items from your shopping cart click on "view cart", check the "remove" box for each item that you would like to remove from your shopping cart and then click on "update total".

I'm trying to register a new account or check out and my country is not listed. Why?

S: If your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed. Please contact us using the information below. email:sales@signum.mo.

I need to change my delivery details, how do I do that?

S: Changing your delivery details and other personal information is simple once you've registered and signed in. You'll be able to see or update your details, your contact information, your registered delivery addresses, payment cards, past and current orders and your contact preferences all in one place.

Can I get a delivery to more than one address?

S: You certainly can. You may add more than one address to your account details.

How is my order shipped?

S: Orders are shipped Monday through Friday, Excluding macau public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

How long does it take for my order to reach me?

S: Orders are despatched within 7 working days after payment confirmation.

Which countries do you ship to?

S: Currently, from our website we only ships to addresses within the asia member states.

Do you custom-make furniture?

S: All signum products are designed in imported, that is why they are not custom-made.

Is my personal information safe?

S: We follow strict security procedures in the storage and will not disclose of information you provided in order to prevent unauthorised access. No credit card details will be recorded in our website.

What is SIGNUM’s return policy and who do I contact regarding returns?

S: If for some reason you need to return an item to SIGNUM please email the details of your particular situation to: sales@signum.mo .

How do I know that SIGNUM has received my order?

S: Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct.

Can I pay off my delinquent account online?

S: Unfortunately, SIGNUM is not offering this option at the present time online, but we hope to be able to offer it in the future.

How do I pay for my merchandise?

S: We accept Visa, Mastercard, Alipay, and Wechat pay for online orders, subject to proper authorization. If you wish to pay by another method, simply submit your request via email without any payment information to: sales@signum.mo, and we will contact you to make arrangements for payment.

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+853 2896 8925
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